Frequently Asked Questions
Support for exhibitors
How many people can attend a Virtual Meeting?
Up to 50 people can participate in a virtual meeting.
Will my meeting end automatically when the specified time is reached?
Even if the time has expired, the meeting will not simply end. Only the organizer can end the meeting. If the meeting is left before, it is no longer possible to participate again with the invitation link.
Are there special technical requirements for a virtual meeting?
In order to be able to use the virtual meeting room function within the matchmaking tool, it is necessary to use the service of the video meeting provider Whereby. Generally, no other technical requirements apply here than for common video conferencing systems. It is only required to register once and free of charge.This is done automatically with the first use of a videomeeting. You will find a detailed specification in the matchmaking tool in the menu bar on the left.
Please click here for further information.Are appointments in Matchmaking synchronised with e.g. Outlook calendars?
The appointments are not automatically in your private calendar. But you can add them to your Outlook calendar by clicking (ical function) from the invitation email.
How many people from a company can take part in matchmaking?
In general, everyone can participate in Matchmaking, there is no limit.
If, for example, you normally have 20 sales staff working at your trade fair stand, they can all take part in matchmaking. The only important thing is that your employees are invited via the user administration in matchmaking for your company and register via the invitation link. This is the only way to establish the relationship of the person to the company.
How does matchmaking work?
Login/Register: Register or log in with your login data and enter your interests
Matching: In the background the system searches for suitable suggestions for you
Skip it: Mark which suggestions are of interest to you. Our system learns through your interactions.
Success: Arrange appointments with the partners and exhibitors that are right for you.
Why am I only allowed to have 20 pending meetings?
This limit applies to pending meetings.
However, you can cancel requests at any time and thus have available requests again. As soon as someone accepts or rejects your request, you can send more requests, so only the number of open requests is limited to avoid spamming.
Can I transfer a meeting to another colleague if I am unable to attend?
You cannot transfer a meeting, but you can be added to a meeting and participate in that way.
Employees are displayed as visitors, what can I do?
Ask the main contact person of your trade fair participation to invite the corresponding employees to matchmaking via the website (again). If the colleagues follow the invitation link, the relationship with the company will be established automatically. Please take note, this link is only valid for 4 weeks. After that, the invitation would have to be sent again.
Is a virtual meeting also possible in the app?
Of course, you can also hold or participate in your virtual meetings mobile.
The functions in the app are analogous to the desktop version. To use the app, it is necessary to successfully register on a desktop PC in advance.
Can I export the leads?
Yes, you can export your appointments as well as your contacts.
You can generate a file with the details of your contacts in matchmaking . Here you can choose between CSV or Excel file. Contacts are all meetings and connections on the event platform. Please note: Due to GDPR email and / or phone numbers are only shared with users who have chosen to share their contact details.
Via the teams function this is possible across your team, as well.
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Are exhibitors also suggested to a visitor and vice versa?
The decisive factor for a proposal is which interests have been deposited. Therefore, your suggestion list may also contain other exhibitor representatives that could match your profile. Through your interaction (e.g. skip contact) the system learns and offers you more and more suitable hits.
Where can I find the Matchmaking App?
The Matchmaking App is available in the Apple Store and the Android Play Store. Please enter the term "Matchmaking and the name of the fair" in the search.
What is Matchmaking?
The Networking Plaza is intended to enable exhibitors and trade visitors to network, chat and make appointments with each other in a targeted manner some time before the start of the respective event. This not only simplifies the initial contact, but also specifies it (based on agreement between the participants in product categories and structural issues). At the same time, this should enable participants to build up valuable leads. In addition, the appointment planning already made in advance makes the trade fair visit efficient and ensures a successful trade fair visit for both sides. In addition to online access via the Internet (e.g. desktop or notebook), mobile access to the functions is also possible via an app.
The Networking Plaza is realised with the established product service Matchmaking of our cooperation partner grip.
Within the framework of online events, Matchmaking has been extended to include the use of virtual meeting rooms (web meetings).
Translated with www.DeepL.com/Translator (free version)
Where do I find the Teams button?
Companys could use the teams function in matchmaking to manage all of their team meetings in one place. even it is possible to create or schedule meetings on behalf of colleagues or organize their availability.
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The team function is located in the upper right menu bar (icon with two people). Click on the icon to open the function and get a detailed view including all team members, leads and contacts, company profile and chat and other export functions.
The teamfunction is not available for the App Version.
What leads do we receive in matchmaking Teams?
You receive a lead for everyone who shows interest in you, your colleague or your company page. You also receive an inbound lead when a user views your profile, your colleague's profile or your company profile. When you or one of your colleagues have a meeting with someone, they also become a lead.
Furthermore you can export your contacts (aggreed matches and meetings) at any time.
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What technical requirements do t I have toconsider in order to present myself at the event in the best possible way?
Your Exhibitor Profile should be filled with interesting information and content to present your company and your products in the best way. Please fill your exhibitor profile as detailed as possible.
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For more information please go to "Exhibition Space - How it works".
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If you have booked a web session, our technical service provider will contact you before the web session goes live and make an appointment to check the technical conditions together with you and give helpfull tips.
Can I participate as an exhibitor and visitor at the virtual tradefair without any problems despite my limited experience?
The website as well as the virtual service offers are designed to be as simple and customer-friendly as possible so that you can participate in the online event as easily as possible.
Which live elements are available?
The presentations of the conference can be used for questions in the chat. In addition, the exhibitors' web sessions are live. Here you can also ask your questions live. Within matchmaking there is the possibility to use virtual meeting rooms. These are open for meetings during the virtual event. Appointments can be arranged in advance.
What added value does the virtual event give?
Participation brings the following added value:
o You can address your customers worldwide and independent of location and thus remain in the relevant set
o You position yourself with the relevant target group on our trade fair platforms
o You can get into direct contact with potential customers via the web session
o The web sessions offer direct interaction with your customers and valuable feedback
o With our tool Matchmaking you can meet customers directly, even before the (virtual) trade fair begins
o With our Tool Matchmaking you can open personal virtual meeting rooms with max. 4 participants.
o In our showroom you have the opportunity to present your company and your products worldwide and independent of location. The following contents can be presented:
Company presentation (company portrait, videos, brochures)
Product range (descriptions, pictures, videos, brochures)
Contact details (with picture, telephone number, e-mail address, name, position)
Press releases
Event information
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Translated with www.DeepL.com/Translator (free version)
When will the virtual meeting rooms be available?
The virtual meeting rooms (video call) in Matchmaking are available during the fair.
Is my data only visible to registered participants of the event?
The contents of the exhibitor profile and also the agenda of the conference and web sessions are visible to all visitors. Only the participation in the conference and web session is possible only with registration.
When will visitors be able to make an appointment with me online? How does that work?
You can make appointments with visitors online from 18.09.2020. (Please note that these appointments can only take place on the running days from 20 to 22 October 2020). To do so, you must register with the Matchmaking tool and actively use the tool.
Is there a search for exhibitor videos?
Playlists will be created so that there will not be a multitude of videos on one page. We will also make sure that the site remains user-friendly even if there are a large number of videos.
Will there be a virtual map of store locations?
There are no exhibitor locations because there will be no 3D venue/ exhibitions halls/ and therefore no visible 3D stand. ?Every exhibitor has a virtual show room.
You can find an exhibitor and the respective show room by searching by branch, product category or the name of the company.
Where can we upload product videos?
The videos can be integrated by the exhibitor in the individual exhibitor profile and can also be sent to our publishing partner. Sutter will also upload the videos to the Vimeo video server, and we will then link them to the Exhibitor Video Arena page1
How would a meeting with a customer happen virtually? Will there be meeting rooms available?
No, it is a virtual event, for this reason there are no physical meeting rooms.
Exhibitors can make an appointment with customers and this will take place online. This means that everyone sits in front of their screen and the appointment takes place online via a video conference (see Matchmaking tool)
Can products also be displayed in 3D?
If the 3D model is filmed and loaded into the exhibitor profile within a normal video file, it can be displayed in 3D in this way. It is also possible to link within the exhibitor profile to a sub-page of the exhibitor where the 3D view is uploaded.
However, the exhibitor profile itself does not have a 3D model viewer with which the models can be displayed directly in the exhibitor profile.
As an exhibitor, do I get the list of participants who have viewed my webinar or profile? If so, where can I find this list?
Yes, you will receive a list of the participants who attended your web session. You will receive the following participant data: Salutation, name, first name, e-mail, company, position. We will send you this list after your web session in the form of an Excel table.
Unfortunately, we cannot provide a list of the participants who have viewed your profile.
In an actual stall multiple visitors come at the same time. How would this be addressed in a virtual format?
Visitors must make an appointment with the exhibitor in order to get in contact with him. For this reason, it is not possible for several visitors to talk to one exhibitor at the same time, unless it is planned. But several employees/colleagues can use the Match-Making Tool at the same time and thus have a conversation with more than one customer.
Do we need to work on specific software to create the virtual showroom?
No, no additional software is required to maintain your showroom. To design your content, please log in with your access data in the section Maintain exhibitor/exhibitor profile and fill in the content of your company profile according to your wishes.
What technical requirements are necessary when delivering a websession?
For delivering a websession the following technical requirements should be kept in mind:
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Internet connection
The bandwidth requirement is at least 1.2 MB/s download speed, otherwise satisfactory quality cannot be guaranteed.
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Camera
The camera used should preferably have a resolution of 1280x720 pixels.
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Microphone
A separate microphone or headset provides the best voice transmission; you can also use the microphone on your computer/notebook.
Please click here for further information.How can I as a web session speaker do a technical trial run?
Before the live date of your web session you will get an email with a link from our service partner where you can book an appointment for a technical briefing. Then you will receivea? personalised Zoom invitation for a technical briefing with our technical partner ?The Hackathon Company“ in the software zoom.
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Please take note of the following guidelines:
- only book one test session per booked web session.
- If several speakers are hosting a web session together, please make sure all speakers are present for the test session. Just enter the email addresses of additional speakers in the “Notes” section of the online form, so that all speakers receive the email invitation for the test session.
Useful tips for the presentation of web sessions
If possible, present your web session in English or set up another session for e.g. German speaking participants.
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Use pictures, graphics or short videos, so that viewers pay more attention to it. Enable interaction with the audience.?There is a time limit of 30 minutes. Split this time in 20 minutes for presentation and 10 minutes for Q&A.
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If you use pre-produced content like videos, please participate as a speaker and give the participants the chance to ask questions at the end.
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Please click here for further information.Will I receive information about the participants of the web-session?
Yes, after the web session (usually 1-2 days) you will receive the following information about the web session participant:
gender, name, title, email adress, company, adress.
The data will be sent to you as a csv file by email
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Import Note:?IF you use the provided data for advertising purposes, you have to optain the consen of these participants. The participant′ s opt-in from Messe Düsseldorf can not be transferred.
What is the limit for a web session?
A Websession should not exceed 30 minutes
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Our recommendation: Split your websession: 20 minutes presentation, 10 minutes question + answer.
If you have booked two websession for one day it is possible to combine them to one 60 minute session. Please contact our media partner for this offer.
What company information are required from you as a web session speaker?
The required information as a web session speaker is requested via online form that our media partner will send you via link. The provided data will be transferred to the event database and be available for participant registration. Be part of the event early in order to attract as many participants as possible.
Please note: one form must be filled out per web session and per speaker. This means that if there are several speakers in a web session, a form must be filled out for each speaker (for second and third speakers, only the mandatory fields marked with a red star need to be filled out).
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As a speaker, can I freely choose the date and time of my web session?
Yes, you can enter your preferred date and time of the session using the comment field during the purchase process in the OOS.
If the selected date is already booked, our media partner will contact you after booking and arrange a suitable date.
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Are the web sessions recorded?
Yes, the web sessions are recorded individually and then uploaded to the video platform VIMEO. We provide you with a link to the recording that you can use e.g. for further marketing and communication.
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In addition, the web session recording is also presented in your online showroom.
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How can I communicate my websessions?
You can use the integrated links of your web sessions in the event database (like Xing, facebook, LinkedIn). Or share just the URL of the web session detail page. Then users can follow the regsiter link for that specific web session.
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Please: Don‘t share you personal zoom-invitation link!!
Is only a live format possible?
You can produce the session content in advance as a video and present it, if you like.
This allows you to focus entirely on user response and interaction.
It is possible to mix live and produced content.
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How can I register Co-Speaker?
Your speakers can be registered via an online form. This will be sent to you by e-mail after your purchase process via our media partners. Please fill out one form per speaker. For any subsequent registrations, please contact the media partner directly.
What is the procedure befor the live session?
You as exhibitors receive a reminder email shortly before the start of the websession.
You join the webinar independently via invite link/calendar item of the zoom invitation mail.
? - Session is started 10 Minutes before the official start for the speaker
? -? If participant has not joined by 5 minutes before start, he/she will be contacted by phone if necessary
- Short microphone + picture check will be made
- and then let’s go – the Websession is started for registered participants
? the stage is yours!!!
What do I have to consider as a speaker when preparing a web session?
We have prepare a briefing paper for the most important information on creating and preparing a web session.
In addition, after booking a web session you will receive personal support from our technical service provider.
Please click here for further information.Can I still give a presentation as part of the conference programme?
The conference contains purely technical and no commercial lectures. These have already been selected by an expert committee. Company presentations can be booked as web sessions via the OOS.
In my company the use of Zoom is not allowed. What can I do? Are there other ways I can present myself?
Unfortunately we do not offer alternative software options for our Conference Area.
How do I request the modification of the contact person?
Please send changes to your contact person to: onlinesupport@messe-duesseldorf.de
The following information is relevant for further processing:
1. name of the person responsible so far for data comparison (data protection) (for data comparison: to avoid misunderstandings and for data protection reasons!)
2. has the person previously responsible left the company in the meantime or continues to work for the company?
3. complete contact data of the new contact person (surname, first name, telephone number - fax if available - and e-mail)
Why can't I log into the dashboard or do I get an error message (error 404)?
Please be informed, that you require an user account which is connected to the stand order of your participation.?? If you do not already have an account in the OOS, you must first create an account for the OOS. Additional users must be invited to the stand order by the administrator Please note!: Data synchronisation after creation of a user account can take up to 30 minutes.
How can I invite other users to a stand order?
Additional users can be invited via your OOS user account:
My Account / Stand Management / User Management
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This is where you can invite, for instance, a stand builder or further users to your stand. The invitation only refers to the currently selected stand order. Please remember that any additionally invited users have the same rights as yourself.? The event information (Mailing: Newsletter Updates) will be sent exclusively to the admin. Order confirmations are only sent to the respective user. Via the order history, the orders of all users (total overview) for the stand order can be called up.
Can I get an overview of services and prices for trade fair participation without an existing stand order?
In order to get an overview of our services and prices concerning your trade fair participation. You can create your individual trade fair presentation and determine the cost vie the shopping cart feature. But orders can only be made after your company has received a stand confirmation and once your user account is linked to an stand order.
How can I edit my company profile in the Exhibitor Portal or update data already stored?
Please select the event in which you are participating as an exhibitor on our Messe Düsseldorf portal. This will take you to the corresponding website of the event.
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Please use the following path to get to the Exhibitor Dashboard: Exhibitor / Dashboard
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This area is reserved exclusively for approved exhibitors for whom a link to the stand order is required.
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Please log in with your personal user data.
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If you do not yet have a user account in OOS, you must first create a user account for the OOS. The data reconciliation after creation of the user account can take up to 30 min., therefore direct access immediately after creation of the user account is not possible.
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Now go to your registered stand events and click on the pencil icon: Edit profile
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You now have the possibility to edit the entries.
Please click here for further information.How can I view the order summary in OOS?
The current order summary can be viewed as follows after registration in the OOS: Home / My Account / Stand Management / View Order Summary The order backlog is grouped by service partner. The first item is the order backlog for services provided by Messe Düsseldorf. Orders can be viewed in the respective article overview. Above the order summary in the OOS (Stand Management/View Order Summary) you will find the button "Print Order", so that you can download your current order stock (as PDF file) and print a complete overview.
Where can I find the order deadlines for technical an other services?
The order deadlines can be found at the top left-hand corner of the respective OOS shop page (start page). In the overview, all services / products are displayed with the corresponding order deadline. You can also print out the overview of the order deadlines and/or export it for your google or outlook calendar. By clicking on the article name you will reach the corresponding area. You can also see the individual order deadline in the detailed view of the respective product / service.
Can I enter an internal purchase order number for each item ordered for the invoice?
During the ordering process you have the possibility to enter an internal order number for each item for the invoice in the step Check & Order.
How do I reset my OOS account password?
Please click the Login button the OOS start page. Via the query "Can't remember your password?" you can request a link to change your password by e-mail. You will then receive a corresponding link to change, which for data protection reasons is required for 60 minutes is available for a limited time. Please consider, that a password reset function is only possible with an active user account. Important notice: Please reset your password exclusively via the OOS shop and not via the portal!
How can I invite other users to a stand order?
Additional users can be invited via your OOS user account: My Account / Stand Management / User Management This is where you can invite, for instance, a stand builder or further users to your stand. The invitation only refers to the currently selected stand order. Please remember that any additionally invited users have the same rights as yourself. The event information (Mailing: Newsletter Updates) will be sent exclusively to the admin. Order confirmations are only sent to the respective user. Via the order history, the orders of all users (total overview) for the stand order can be called up.
How do I get an event overview of all online order systems and the corresponding portal pages?
You can find them under: https://oos.messe-duesseldorf.com/
Please click here for further information.When and where can I find the pre-payment payment invoice and the stand rental invoice?
You will find the invoice for your stand and for the prepayment deposit for technical and other services for download in your OOS account: You can find them as follows: My Account / Stand Management / Invoices & Documents
How can I request a cancellation at OOS?
You have the possibility to apply for cancellation at the OOS after your login via:?? My Account / Stand Management / View Order Summary / Items / List of items / Request for cancellation? If the 'Request for cancellation' button is already inactive, the cancellation must be made by the responsible department / service partner.
What function does the dashboard / activity board have in the portal?
You can use the exhibitor dashboard to prepare your trade fair appearance. We offer you numerous efficient options for your pre-trade fair communication. Exhibitor login: Please note, that this section is only visible for admitted exhibitors / additional user with stand connection! You will find the following customizing services on our exhibitor portal at Exhibitors: Dashboard The Dashboard home gives you the option: - to edit your exhibitor profile - to send admission ticket vouchers via the Online Visitor Invitation - make trade fair preparations: (such as planning your press activities, order technical and other services via the Online Order System / OOS, enter your product listing in the database, plan you advertisung for fair media) - to download your personalized advertising media (such as banners, widgets and exhibitor logos for your website, signature banner for e-mails, downloads with the trade fair logo and information on your hall and trade fair stand appearance for your promotion material) - to download the current schedule - to ?get the Checklist guiding you through your trade fair preparations (services with indication of the individual closing dates) - to configure your stand via the Stand Configurator and optain an individual offer Activityboard? Via the activityboard you can get a glace an overview of the completeness of your exhibitor company profile. You see immediately which information is already stored in your exhibitor profile and which are still open to complete.? In addition, you get an overview of your vouchers as response to your visitor invitations (admission tickets) and can see who has redeemed the admission ticket and who has actually come to the event.?
What function does the shopping cart have in OOS?
The shopping cart is used to store certain products there without having to call them up again before the purchase. Articles in the shopping cart are not completed orders. When ordering articles from the shopping cart, the actual order date is always used on which the orders from the shopping cart were triggered and not the date on which an article was placed in the shopping cart. In addition, Messe Düsseldorf will levy a late fee of 35% on all prices/charges for incoming orders/orders from 21 calendar days prior to the set-up time.?This also applies to incomplete documents that are still being clarified! We kindly ask you to order in good time, as after the order deadline has expired, online ordering via the OOS is no longer possible.
How can visitors participate in the virtual fair?
To participate in the Online Event, visitors have to register - free of charge for visitors. Use "Login" in the grey top navigation or "Register now!" in the menu.
Please note that for participation in exhibitor websession an additional registration is necessary (see FAQs for "Websessions").
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How many people can attend a Virtual Meeting?
Up to 50 people can participate in a virtual meeting.
What is Matchmaking?
The Networking Plaza is intended to enable exhibitors and trade visitors to network, chat and make appointments with each other in a targeted manner some time before the start of the respective event. This not only simplifies the initial contact, but also specifies it (based on agreement between the participants in product categories and structural issues). At the same time, this should enable participants to build up valuable leads. In addition, the appointment planning already made in advance makes the trade fair visit efficient and ensures a successful trade fair visit for both sides. In addition to online access via the Internet (e.g. desktop or notebook), mobile access to the functions is also possible via an app.
The Networking Plaza is realised with the established product service Matchmaking of our cooperation partner grip.
Within the framework of online events, Matchmaking has been extended to include the use of virtual meeting rooms (web meetings).
Translated with www.DeepL.com/Translator (free version)
Will my meeting end automatically when the specified time is reached?
Even if the time has expired, the meeting will not simply end. Only the organizer can end the meeting. If the meeting is left before, it is no longer possible to participate again with the invitation link.
Are there special technical requirements for a virtual meeting?
In order to be able to use the virtual meeting room function within the matchmaking tool, it is necessary to use the service of the video meeting provider Whereby. Generally, no other technical requirements apply here than for common video conferencing systems. It is only required to register once and free of charge.This is done automatically with the first use of a videomeeting. You will find a detailed specification in the matchmaking tool in the menu bar on the left.
Please click here for further information.Are appointments in Matchmaking synchronised with e.g. Outlook calendars?
The appointments are not automatically in your private calendar. But you can add them to your Outlook calendar by clicking (ical function) from the invitation email.
How many people from a company can take part in matchmaking?
In general, everyone can participate in Matchmaking, there is no limit.
If, for example, you normally have 20 sales staff working at your trade fair stand, they can all take part in matchmaking. The only important thing is that your employees are invited via the user administration in matchmaking for your company and register via the invitation link. This is the only way to establish the relationship of the person to the company.
How does matchmaking work?
Login/Register: Register or log in with your login data and enter your interests
Matching: In the background the system searches for suitable suggestions for you
Skip it: Mark which suggestions are of interest to you. Our system learns through your interactions.
Success: Arrange appointments with the partners and exhibitors that are right for you.
Why am I only allowed to have 20 pending meetings?
This limit applies to pending meetings.
However, you can cancel requests at any time and thus have available requests again. As soon as someone accepts or rejects your request, you can send more requests, so only the number of open requests is limited to avoid spamming.
How can one participate in the Networking Plaza and Matchmaking?
Participation is possible via your computer/notebook, but also via the app on your smartphone. A one-time successful registration is necessary to use the app.
A one-time registration is necessary for participation. Please fill in the required fields and answer the following structural questions. After clicking on the button "Register now" you will receive a confirmation e-mail to the e-mail address you have entered. Please confirm your registration by clicking on the link in the e-mail. After successful registration you can make contacts directly and use all functions of the matchmaking service without any restrictions.
Translated with www.DeepL.com/Translator (free version)
Is a virtual meeting also possible in the app?
Of course, you can also hold or participate in your virtual meetings mobile.
The functions in the app are analogous to the desktop version. To use the app, it is necessary to successfully register on a desktop PC in advance.
Where can I find the Matchmaking App?
The Matchmaking App is available in the Apple Store and the Android Play Store. Please enter the term "Matchmaking and the name of the fair" in the search.
In my company the use of Zoom is not allowed. What can I do? Are there other ways I can participate?
At the moment the live web sessions are only available via the conference software Zoom. You have the possibility to log in to Zoom via a private account.
All live web sessions will be available as video-on-demand to registered visitors after the event. This gives you the opportunity to experience trends and innovations from the industry with a certain time delay.
What technical conditions do I need to consider in order to participate in a live event (conference and/or web session) in the best possible way?
A good and stable Internet connection is required for participation in live events.
Furthermore, the download and installation of the conference software Zoom as well as the successful registration of this software is required.
Can I participate as an exhibitor and visitor at the virtual tradefair without any problems despite my limited experience?
The website as well as the virtual service offers are designed to be as simple and customer-friendly as possible so that you can participate in the online event as easily as possible.
What added value does the virtual event give?
Participation brings the following added value:
o You can address your customers worldwide and independent of location and thus remain in the relevant set
o You position yourself with the relevant target group on our trade fair platforms
o You can get into direct contact with potential customers via the web session
o The web sessions offer direct interaction with your customers and valuable feedback
o With our tool Matchmaking you can meet customers directly, even before the (virtual) trade fair begins
o With our Tool Matchmaking you can open personal virtual meeting rooms with max. 4 participants.
o In our showroom you have the opportunity to present your company and your products worldwide and independent of location. The following contents can be presented:
Company presentation (company portrait, videos, brochures)
Product range (descriptions, pictures, videos, brochures)
Contact details (with picture, telephone number, e-mail address, name, position)
Press releases
Event information
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Translated with www.DeepL.com/Translator (free version)
When will the virtual meeting rooms be available?
The virtual meeting rooms (video call) in Matchmaking are available during the fair.
What is special about virtual events?
Within the range of theOnline Event you can expect an extensive offer consisting of
Conference Area (conference and forum programme)
Networking Plaza (networking / matchmaking) and
Exhibition Space (exhibitors and product innovations, extensive (live) websessions)
Is my data only visible to registered participants of the event?
The contents of the exhibitor profile and also the agenda of the conference and web sessions are visible to all visitors. Only the participation in the conference and web session is possible only with registration.
Do I have to register for virtual event in order to use the offers and services? When and where can I register as a participant? Do I have to register as a visitor?
A general registration for the trade fair is not necessary. To participate in the (live) conferences, matchmaking and (live) web sessions a registration is required.
When will visitors be able to make an appointment with me online? How does that work?
You can make appointments with visitors online from 18.09.2020. (Please note that these appointments can only take place on the running days from 20 to 22 October 2020). To do so, you must register with the Matchmaking tool and actively use the tool.
Is there a charge for glasstec virtual? Do I need a ticket?
Participation in the fair is free of charge. A visitor ticket does not have to be purchased.
Is there a search for exhibitor videos?
Playlists will be created so that there will not be a multitude of videos on one page. We will also make sure that the site remains user-friendly even if there are a large number of videos.
What requirements do I need to have in order to participate in web sessions?
In order to participate in web sessions a successful registration is required. After successful registration for the selected web session, the participant will receive a link to the web session in the e-mail he/she has specified and the date and time when the web session will take place. By clicking on this link, the participant registered with the conference software will be directed to the web session.
For participation in a free web session, the participant agrees that his contact details (title, surname, first name, e-mail, company, position) may be passed on to the presenting exhibitor, in particular for his own marketing purposes.
How can I register as a visitor for the different web sessions?
To participate in a (live) web session, a successful registration (including DOI confirmation) is required. To do this, click on the "Register now" button below the web session description and follow the input instructions.
Where can I find information on the conference programme?
Will these lectures remain online and available after the event?
Yes, (most) live events are digitally recorded and are available to registered participants as video-on-demand for a specified period of time.
Can I still give a presentation as part of the conference programme?
The conference contains purely technical and no commercial lectures. These have already been selected by an expert committee. Company presentations can be booked as web sessions via the OOS.